If you want these returned to you, we may request that you cover the delivery cost.ĭisclaimer: our website contains links to websites owned and operated by third parties these are provided solely for your convenience. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 28 day return policy, we reserve the right not to refund you. Please ensure you keep your receipt of proof of postage from 7-Eleven.Īll returned items should be sent in their original condition and packaging including tags. When your return arrives at our warehouse, all the items will be processed and we'll email you to let you know. You'll be sent a label for your combined return with your tracking number so you can follow the progress of your return. Credit: PA People who the company suspect of buying clothes online, wearing them, and then.
If they can't fit in one parcel, you'll need to return them in more than one parcel and create a separate return for each parcel. Asos' new returns policy will also allow shoppers to return unwanted purchases after the usual 28 days. Please make sure all of the items you select to return can fit into one parcel. Simply log into 'My Account', go to 'create return', select the items from each order you want to return and follow the instructions provided. When creating your return, you’ll be shown any items that can be returned in the same parcel. If you have items from more than one order that you'd like to return, you can send them back in the same parcel.
ASOS RETURN POLICY CODE
Take your parcel and QR code to your chosen drop off point and they’ll take care of the rest! More than one order to return? We’ll also save your QR code to your account under My Returns, just in case the email gets deleted.
Your unique QR code will be emailed to you. Please remember that all the items you've selected need to be posted back in one parcel. Click here to find your nearest 7-Eleven store. You can return your order at any 7-Eleven drop off point, but we'll let you know which one is closest to the address you've given us. Search by postcode, street or address to find your nearest drop off point. Select the items you’re returning and the reason you’re returning them to us.ģ. Go to the My Orders section of your account and click Create Return next to the order youre looking to send back to us. Go to the My Orders section of your account and click Create Return next to the order you’re looking to send back to us.Ģ. Your refund can take up to 10 working days to show in your account.ġ.It can take up to 18 days for your order to arrive back at our warehouse.Provided that we receive your item within 28 days of it being delivered to you or becoming available for collection, we will issue a refund to your original payment method. You then need to ensure that you return the item to us within a further 14 days. Returning sale items:If you have purchased an item that was in the sale (that means it had a red-penned, reduced price) you'll need to create a return and request a refund for your item within 14 days of it being delivered to you or becoming available for collection.
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